Customer Service Representatives

Work life balance is great. Interns are in the office Monday-Friday 8am - 5pm or 8:30am- 5:30pm. You are not expected to work on the weekends as clocking in for overtime is not ideal. However you can keep yourself busy on weekends and weekday evenings after work by watching modules and earning ba...

The first year one will attend IBM's sale school where you will learn how to properly sell their products and learn the IBM portfolio. The first year is a set salary and not commission based. After successfully completing IBM's sale school, one will have the opportunity to join a specific team se...

I think the most important skill you need to be successful at Kohl's would be a leadership background. At the end of your internship you will basically be running a team and need to have a strong leadership to lead this team and coach them. You also need to be comfortable giving and receiving fee...

As far as turning your internship into a full time offer the only advice I have to give would be just be yourself. If you got accepted into the program they see the potential in you. Once you get there just be curious and be a sponge. Ask questions, get to know all the ins and outs of the program...

As Kohl's intern there is plenty of work life balance. First, the hours are great; It's from 8a-5p. And Kohl's makes sure that once you leave work you don't bring any work home with you. They want you to enjoy the time you have away from work. While I was there they also had a big family picnic e...

I would say my one tip would be to work and perfect your craft so well that you become irreplaceable. You do not want to feel a part of the rest of the crowd, you want to stand out and prove that they need you there and not the other way around. Do this and you will definitely see an improvement.

the best way to prepare is to know some of the following: Why do you want to work there? Be able to share experiences pertaining to customer service including how you would handle taking on tasks not exclusive to your role as AST. Be friendly and be yourself.

Make sure that the candidate knows about NetApp products, NetApp's history and CEO of the company. Some questions related to storage technologies- integration with windows and Linux . Describe two examples of technical issues you have solved in the past. Question the applicants problem solving ex...

Technical Specialist is just a designation with responsibilities for a 4-5 year experience equivalent in an area. A fresher can be a Technical specialist in Philips in 2 promotions which typically takes 3-4 years. I would also say a Technical Specialist is a designation below Senior Technical Spe...

The compensation varies based on experience. Regardless, the staring pay without any prior experience is $15 per hour.

It would help to demonstrate qualities of continuous growth, empathy, problem-solving skills, and perseverance. Also, it would help to illuminate persuasion and negotiating skills.

As a CES, you are the face of the showroom. You are required to greet anyone who enters the showroom within 10 seconds or 10 feet and engage them in conversation with the goal of the interaction being a lead. A lead is an email/phone number/scheduled test drive from the customer. Your manager wil...

The job was challenging and perfect for problem solvers. I enjoyed working to help customers and contractors do simple tasks like checking out or returning, to more complex tasks such as special ordering or fixing and special order issue. Home Depot was a great company to work for. They give gre...

As Kohl's intern there is plenty of work life balance. First, the hours are great; It's from 8a-5p. And Kohl's makes sure that once you leave work you don't bring any work home with you. They want you to enjoy the time you have away from work. While I was there they also had a big family picnic e...

As far as turning your internship into a full time offer the only advice I have to give would be just be yourself. If you got accepted into the program they see the potential in you. Once you get there just be curious and be a sponge. Ask questions, get to know all the ins and outs of the program...

The majority of the day consists of taking phone calls and resolving payroll related issues. There is rarely downtime (except for a couple hours you can log off the phones and work on other things instead). It can be pretty stressful as there are multiple deadlines to meet... and people are under...

When I interviewed for this position, I made sure that I had the following: Dress in professional clothing (Although the job might seem small, it is still an interview and the supervisors and managers respect and value the effort you make in your appearance even if it is not what you are wearing ...

For me, being a Customer Service Representative was hard work and sometimes stressful. My job is often confused with the operation assistance who work up on the floors or a receptionist.My department was called, "Materials Management". This means that everything that the floor didn't have in the ...

As a Client Services Representative you assist all external Cyracom clients to locate the language they need. You also create reports, process complains and commendations, and telephone orders. You help clients troubleshoot their interpreter phones and educate them how to use them

Barnes and Noble sees every employee as a Bookseller, no matter if you're customer service, cashiering, in the back doing receiving, or stocking. So in the interview they will ask questions like "How would you upsell x product?" Or "How would you turn around a situation with a difficult customer?...

A day at customer service generally entails greeting each customer in the store and proactively asking if they need help finding things, answering the phones, helping customers at the desk by looking up the book they want, walking them to the section and physically placing the book in their hands...

If you work full-time and go to school, there is a good chance that you will be struggling to balance those two, but if you are organized you'll be good. They have monthly schedule, which help a lot.

You have to be comfortable with being uncomfortable. You have to be able to open conversing and open to the customers and employees that you are serving and working with. You also have to be a Kenny to accept constructive and destructive criticism. You have to be able to handle the different and ...

They are very "by-the-clock-centric" so be prepared to be at your desk most of the day and taking one call after the other. Although you do have a good amount of decision making power about how to resolve customer issues. There is not pressure to get off of the calls fast, but the focus is to try...

They asked me for examples of my previous customer service experience. For instance, after answering their question about how I would handle an angry customer, they wanted me to give an example about how I had handled that type of situation in the past. This is how much of the interview was done;...

I work remote most of the time and only go into the office if we have company function. All meetings with team are done remote, usually on Tuesdays and last 30 to 45 minutes. Some training is also done remote. During the course of a day, I research customer issues in a timely manner and follow ...

What I liked was that there were experienced people around that I can reached out to if I had questions, the Skype chat was also helpful. If you like beer, at certain times of the week, you can get free beer. Everyone I worked with were very nice as well. What I did not like about working there,...

Training was very intensive. In the group of new hires I was in, we trained for 4 weeks before we were assigned to the phones. Most of the 4 weeks were spent learning about Anheuser Busch, it's products, and the phone and data entry systems the company was using.

Depending if you are part-time or full-time, a work-life balance should be fairly easy to maintain. This is not a job that comes home with you and typically once you clock out you are done for the night. The store I worked at was very understanding of my scheduling needs and I had no issues balan...

You need to be able to handle more than one task at a time, efficiently and to switch between tasks easily. You must be comfortable dealing with very upset or even confrontational customers or at least be able to conduct yourself professionally when faced with downright disrespect. You must be ab...

There are three main characteristics that I believe make for a good GTMA, being eager, personable, and malleable. Coming in early and staying late is unfortunately part of the job description for many early careers and mid-late year careers alike. When I say to be eager, I want to make it clear...

When it comes to being a Customer Service Specialist at Sherwin-Williams Paint Company, ownership over your personal work is key. In this role, the employee is in charge of all steps which involves greeting the customer, advising them on certain products, accurately entering the order into the sy...

As a new employee, it should not be expected to have a schedule 9-5 and regular week ends. My week ends were usually Wednesday/Thursday. It should be expected to have your lunch time at 4 or 5 pm when starting in the position (unless an employee chooses to work at night, which is typically easier...

There is an extensive training before employees are assigned "to the floor" (take real calls) so you can be confident you will be ready by the end of the training. Each employee has a different schedule, assigned by lottery and seniority. I wanted to start as early as possible and the earlier tim...

Ranges between $32000-$36000 annually.

I would say the three main qualities which one should declare and highlight in an interview for that position would be following, which was asked to me and I had replied accordingly: - A practical decision-making ability - Having a deep strategic imagination - Being artistic -considering EF is o...

The compensation varies based on experience. Regardless, the staring pay without any prior experience is $15 per hour.

It would help to demonstrate qualities of continuous growth, empathy, problem-solving skills, and perseverance. Also, it would help to illuminate persuasion and negotiating skills.

I enjoy being a CSM at Walmart because I’m able to lead a team that strives to help our customers. I’m giving this important responsibility and it can be challenging sometimes, but being able to help customers is worth it in my opinion. I dislike being a CSM at Walmart because at my store, peopl...

To answer the second question, Customer Service Supervisors oversee everything that happens on the front end. That means they spend time with the cashiers, at the customer service desk, with the cart pushers, at self-checkout, and in some cases, at the online pickup section. CSS's are meant to re...

I liked the Front End supervisor job at Home Depot. I oversaw the entire front end including 29 direct reports. I needed to oversee the entire front-end including the garden center when it is open. The best part of that job was working with people just entering the workforce. Most of our cashiers...

What i liked about being a sales associate was that it was a great way to begin in the business world of sales. You have to sell the product to customers, and you make commission on what you sell on top of your hourly pay. Commission can be good based on your sales. What i didn't like, was that n...

One of the key skills of customer service is a timely response -- usually within 24 hours of the customer's question/request. Even if there isn't a complete answer to the customer's question or the customer's request cannot be fully completed, some sort of communication should be maintained betw...

Scheduling Coordinator is a team lead for the scheduling team. They work with other agent’s on scheduling customer’s for the solar installation & Powerwall installation & EV installation. Once those fundamental steps have been completed, we move to problem solving to be the most effective use of ...

Tesla is looking for individuals who are passionate, adaptable, and have the ability to be a "team player:" Passion: Working at Tesla can be demanding, therefore, in order to push through the more challenging times we rely on the company's ultimate goal to give us a boost of motivation. This ...

The training program for work at home is 2 weeks long. I work from home. BUT, with approval, you can work at a Dyson repair facility if you are near one or even at a office branch. Which is pretty neat. This way, if you can get to one of the repair centers, you'll be able to get hands on experien...

The main qualities and experiences you'll need to highlight is ability to handle more than Live Chat at a time. One thing to note is that, Dyson offers a host of products. So there may be times where you'll handle 3 or 4 chats at one-time. Troubleshooting, sales, or general inquiry. Any mixture o...

As a cashier, I ensure customers are cared for professionally during the checkout process by addressing any unmet needs. I scan accurately by looking inside and under the cart in order to scan each individual item. Additionally, I try to exceed company’s credit card promotion by asking customers ...

The Customer Service position at Dell requires the ability to work in a high stress/fast paced environment. Multi-tasking and have a full understanding of escalation processes are key. Additionally, showing that you have a sense of urgency for issues that are important for customers is important.

Schedule bids are based on seniority. Once you have your schedule, expect to keep it for about 3 months. Also expect to have mandatory overtime during busy travel seasons. Besides this, American Airlines is flexible with dropping shifts, offering vacation, splitting shifts, and self trades.

Working in Customer Relations requires a lot of patience and empathy. You are working with people who have encountered issues throughout their travel and need to vent. Many of these people have been delayed for days, missed meetings, have had their bags lost, etc. You must also be comfortable wit...

Depending on the contract company that you work with, anywhere from $12-$15 is the rate at the Wi-Fi call center. Do you research and see which company is offering the best price! Pinnacle is great, Irvine Tech paid the lowest at $12; however, it also depends on demand for jobs that need to be fi...

There is 100% ownership of work at AT&T; all calls are recorded and computers monitored, including the programs that are used are only accessible by logging in with credentials that are assigned to you and only you. There isn't collaborative work at all.

I would say my one tip would be to work and perfect your craft so well that you become irreplaceable. You do not want to feel a part of the rest of the crowd, you want to stand out and prove that they need you there and not the other way around. Do this and you will definitely see an improvement.

During my time at General Dynamics, I had plenty of time outside of the office to spend with friends and family and there are also plenty of amazing events that they host during work hours that you can enjoy with your fellow co-workers.

Skills I believe you need to succeed at General Dynamis Information Technology are first and foremost listening. As a Customer Service Representative you will be doing a lot of speaking regularly on the cell phone and if you are not able to listen properly during training or on the phone working,...

I believe the pay would be around $15-16 an hour. I was hired as a Bilingual CSR so I receive $16.45/hour + $4.27/hour fringe pay.

Customer Service Representatives generally have a few supervisors on the floor at all times, but the working environment is not very stressful and/or intimidating at all. Feedback/input is always appreciated from the supervisors and there is a satisfactory sense of autonomy in my opinion.

You can expect to balance work and life fairly simply. I will state I normally work just 20 hours a week. But with the workplace the way it is there is some time to do your homework or read your textbook in between calls. I normally pick up shifts due to the fact that it will stop me from procras...

CVS Pharmacy, as with any retail entity, is primarily focused on their customers from delighting each person the second they walk in the door to a post-purchase email follow up with a coupon to return. As for the main qualities CVS managers typically seek, it is crucial to be personable and frien...

The hallmark skill set to maintain in most high level customer service roles would include an in depth knowledge base coupled with keen listenting skills and an empathetic, one-on-one relationship with the customer or prospect which is reflective of those developed qualities of the skill set.A co...

In my experience, the main qualities that should be highlighted in an interview for the position of Customer Experience Specialist are SALES EXPERIENCE, personality, and a general interest in the areas that Tesla is involved (environmental sustainability)

In this position (PMT), I was responsible for listening to phone calls and evaluating the agent’s performance based on their customer interaction and call quality. I was able to communicate with agent supervisor’s and offer feedback to help them coach their agents to improve their personal perfo...

When I was there back in 2014 the day in the life of a Claims service rep was like a typical day in a high volume call center: high pressure, busy and stressful. Supervisors were hard to find and the call center management at the time didn't seem to have a good understanding of call center operat...

The Bank's mission is to help people achieve their ambitions in the right way in order to prosper and the Bank's ambition is to be the 'go-to' bank for all its stakeholder communities. Being a Customer Advisor embodies this every day since the primary role was to advise clients on products and se...

It will be a behavioral interview, they really like to hire people who are passionate and unique, so make sure to be casual and be yourself! Make sure to talk about your interests and passions, how you have applied those interests, talk about volunteer work and any social justice areas you're par...

In the mornings I usually check the SMS platform and asses how many messages/emails have collected overnight and that I need to respond to. Answering messages and emails is the bulk of the work. Usually there are several meetings that I attend every day, whether individual team meetings, where we...

It varies by day of course, but from my experience, I would come in around 8 am and double check the daily operations report for any grammatical errors then send it out. After that, I would take the daily documents that get sent to my department and store them in their correct files so people can...

You want to first research the company, learn all you can about its culture and values as well as what type of roles you will be laying as an intern. Additionally, make sure you have any reference letters and a few copies of your past projects or writings that they can see to get an idea of your ...

IBM taught me that there is no such thing as a Big C or Small C Customer - A Customer is a customer at $2 million or $200. Remember to be nice and treat others at least as well as you would expect to be treated. With all of this in mind, my role as a Collegiate Representative was to be the face o...

Schedule bids are based on seniority. Once you have your schedule, expect to keep it for about 3 months. Also expect to have mandatory overtime during busy travel seasons. Besides this, American Airlines is flexible with dropping shifts, offering vacation, splitting shifts, and self trades.

Working in Customer Relations requires a lot of patience and empathy. You are working with people who have encountered issues throughout their travel and need to vent. Many of these people have been delayed for days, missed meetings, have had their bags lost, etc. You must also be comfortable wit...

I would suggest that you make notes on your resume with details about what each past position taught you that sets you apart from other individual's applying and what you learned in that position that translates well to your success at the ACLU.I would also suggest to do research on issues that t...

This is a short Complaint Counselor work cycle. At a team meeting each week, the Complaint Counselor supervisor will distribute multiple complaints made to the ACLU during the previous week to each Complaint Counselor. During the week, each Complaint Counselor is responsible for doing legal resea...