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Associate Technical Support Engineer

  • Job Description Summary:
  • This is an exciting opportunity to be a part of a team of world-class global software engineers in the data virtualization space who have been recognized as experts by their industry peers. You will be part of Rocket Software’s dynamic team of domain experts who work at a fast pace and who expect the best from their team.

  • As a member of the technical support engineering team, you will be a core member of a global team of engineers who lead the industry in data virtualization technology. You will not only be immersed in the technology quickly, but you will also take ownership of it and become a part of the next generation of data virtualization experts that lead this technology into the future. As you prove your skills, you will also coach your peers across the support department and share what you know with new team members as they come onboard to help them make an immediate impact.

  • As a tech support engineer, you will be expected to work in a fast-paced environment where you will successfully manage multiple customer cases simultaneously. You will be required to diagnose customer problems quickly, and work closely with the software engineering team schedule code fixes to the field. You will also document your contact with each of the customers you support in a timely manner to ensure an accurate history is retained for future reference.

  • You will keep a keen eye on the customer commitments, and ensure the development team provides you with code fixes in a timely manner so that we meet our Service Level Agreements. You will be responsive to the global technical support team when they request your assistance.
  • As part of Rocket Software’s engineering team, you will be responsible for adhering to corporate policies regarding R&D processes, standards and automation, as well as identifying areas for improvement.
  • Your ability to collaborate effectively with other Rocketeers across geographies and technologies will be vital to retain our data virtualization solution as the premier technology in the industry. Apply for this exciting opportunity to grow professionally as a part of a dynamic team that continues to grow this business!
  • • Identify and complete tasks in a fast-paced dynamic environment.
  • • Effectively and efficiently work with customers to resolve reported problems. This includes the ability to work with customer to build, code and reproduce the customer's symptoms.
  • • Tracking all customer contact and communication within approved tracking systems.
  • • Follow standard guidelines and processes established by the organization
  • Required Candidate Skills:

  • BS degree in Computer Science/Information Technology.
  • 2+ years’ experience working as a DBA or Application Developer.
  • 1+ years’ experience working with 1 or more Database or application development platforms
  • Excellent verbal and written communication skills.
  • Solid analytical and troubleshooting skills, specifically dealing with database administration, and SQL syntax.
  • At least 1 or more programming skills such as Java, COBOL, or similar.
  • Knowledge in database connectivity.
  • Strong customer service skills.
  • Excellent written and verbal communications skills.
  • Desired Skills

  • Knowledge of CICS, IMS, ADABAS, IDMS or VSAM
  • Knowledge with JCL, ISPF and SMP/E
  • Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
  • Knowledge/experience with ODBC/JDBC.
  • Knowledge/experience of DB2 utilities and DB2 stored procedures.
  • Knowledge/experience of DB2 LUW.
  • Knowledge/experience with Visual Studio .NET.
  • Knowledge/experience in z/OS Cobol or Natural.
  • Knowledge/experience in Microsoft SQL Server or Oracle
  • Knowledge/experience working with RACF, ACF2 or Top Secret.
  • Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
  • Knowledge/experience with the following is a plus: Rocket Data Virtualization, Rocket Data (Shadow) z/Direct, z/Services or z/Events (Streams).
  • #LI-EA1
  • #LI-Remote
  • Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
  • Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
  • If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!